Refund policy

We understand that for various reasons, our product may not be the best suited for you. Before returning, we do encourage you to email ken@sapphireskates.com for product troubleshooting. But we certainly accept refunds for products returned to us, required that the buyer pays for return shipping.

Details:

• Returns of undamaged product are accepted within 14 days, starting from the time when you receive the product.
• Product must be shipped back to us with the original inner capsule with all of the pieces inside. The rest of the packaging is not required.
• Please email kristine@sapphireskates.com to initiate a return.
• Upon us receiving the product, we will reimburse the customer the cost of the product not including taxes, minus the cost for return shipping (if buyer has not yet paid for return shipping). For example, if the customer purchased 1 set of Ruby Sapphireskates, we will refund them $49.99 USD.

Warning: no refunds or replacements on International First-Class Mail.