Refund policy

We understand that for various reasons, our product may not be the best suited for you. Before returning, we do encourage you to email ken@sapphireskates.com for product troubleshooting. But we certainly accept refunds for products returned to us, required that the buyer pays for return shipping.

Details:

  • Returns of undamaged product are accepted within 14 days, starting from the time when you receive the product.
  • Product must be shipped back to us with the original inner capsule with all of the pieces inside. The rest of the packaging is not required.
  • Please email kristine@sapphireskates.com to initiate a return.
  • Upon us receiving the product, we will reimburse the customer the cost of the product not including taxes, minus the cost for return shipping¬†(if buyer has not yet paid for return shipping). For example, if the customer purchased 1 set of Ruby Sapphireskates, we will refund them $49.99 USD.

Warning: no refunds or replacements on International First-Class Mail.