SAPPHIRESKATES is produced by a combination of handmade and automated processes. Due to the nature of crafting sapphire from raw crystal, slight variation is expected.

However, we QC each set to strict tolerances to ensure a smooth glide and synergy between each piece within a set.

Slight variations in color are also to be expected but have no impact on durability or performance.

Please allow 24 hours to adjust to the feel of SAPPHIRESKATES. Additionally, glide may continue to improve after a few days, as normal usage will dissolve any residual particles.

5 SAPPHIRESKATES
Microfiber cloth
Alcohol Prep Pads
Plenty of spare die-cut 3M Adhesive
Sandpaper (you can use this to remove stubborn adhesive, or if you absolutely must, you can manually sand the mouse channel to adjust the sensor height if needed).

1. In a clean & undistracted area, gently lift top layer. Unbox contents.

2. Use prep pads to remove residue leftover from previous mice feet.

3. Install SAPPHIRESKATES. Apply pressure for 10 seconds per skate.

4. Use microfiber cloth to remove any remaining adhesive & debris. You can either use 4 of the SAPPHIRESKATES and keep 1 as a spare, or you can use all 5. Here are some example configurations and placement tips: https://sapphireskates.com/pages/installation-guide

All products ship from the United States (California).

Warning: no refunds or replacements on International First-Class Mail.

PROCESSING TIME

Most orders ship out in 1-2 business days.

DOMESTIC U.S.
Currently we offer USPS shipping of 3 different tier levels:

-USPS First Class Mail: Arrives in 5-10 days from the time it ships.
-USPS Priority Mail: Arrives in 2 to 5 days from the time it ships.
-USPS Priority Mail: Arrives in 1 Business Day from the time it ships.

INTERNATIONAL

International customers may have the option of USPS, UPS, and DHL and options differ by country. We selected options based on our historical records of failure rates from various countries.

You will be able to view the options available to you at checkout.

Buyers are responsible for paying customs fees if there are any charges, but this is rare.

We understand that for various reasons, our product may not be the best suited for you. Before returning, we do encourage you to email ken@sapphireskates.com for product troubleshooting. But we certainly accept refunds for products returned to us, required that the buyer pays for return shipping. For international customers selecting USPS First Class Shipping only: All sales are final. (unfortunately, this method has resulted in lost packages - use at your discretion).

Details:

Returns of undamaged product are accepted within 14 days, starting from the time when you receive the product.

Product must be shipped back to us with the original inner capsule with all of the pieces inside. The rest of the packaging is not required.Please email kristine@sapphireskates.com to initiate a return.

Upon us receiving the product, we will reimburse the customer the cost of the product not including taxes, minus the cost for return shipping (if buyer has not yet paid for return shipping).

For example, if the customer purchased 1 set of Ruby Sapphireskates, we will refund them $49.99 USD.